Terms & Conditions

JakeBox Terms and Conditions.
Latest update Dec 9, 2014

Prices
All prices in the price list are calculated per unit, excluding VAT and shipping. The listed price includes one prepress cost (artwork check-up, preparation of artwork for print, making and sending pdf proofs for approval, and rendering 4C CMYK plates). For additional prepress runs the cost is 190 EUR per run. For additional artwork handling the cost is 90 EUR per hour. All prices are subject to exchange rate fluctuations.

Lead Times
For basic custom printed JakeBoxes up to 10000 units, normal production time is ten (10) working days, counting from date of final approval of artwork proofs (NOTE! Not from first day artwork files are submitted), until date when order is ready to be shipped.

For most common additional options (flip side print and custom printed claw), delivery time is extended by one (1) day per item. For other additional options, delivery time will be calculated in each case.

For all other products, production time is fifteen (15) working days from approval date.

In high season, September through November, production time is five (5) days more.

Delivery dates are estimated, not guaranteed, unless express shipping is ordered explicitly.

Working days are weekdays (Monday through Friday) except bank holidays, Summer and Christmas Holidays.

Shipping
Products are delivered ex works. Shipping can be arranged by JakeBox AB if so demanded by the customer, and paid for by the customer. Standard shipping is selected except if express shipping is explicitly requested and paid for by the customer. JakeBox AB waives responsibility for damages caused during shipping.

Order form
JakeBox order form, downloadable under jakebox.com/templates must be used, stating customer name, VAT-number, invoice address, delivery address, contact person, contact details, complete product specifications, volume and requested delivery date.

 

Under/over delivery
JakeBox AB has the ambition to always deliver the exact ordered quantity, but exercises the standard industry policy right to 5% under or over delivery, and charge for the delivered amount. Customer has the option to demand exact quantity, at a fee of +5% of the order value.

Payment
Normal payment is due 20 days from date of invoice, unless otherwise stated by written agreement, and should be effectuated by bank transfer IBAN / Swift only. Checks are not accepted. Overdue payments are subject to reminder fees, interest rate of 9,5% and debt collection fees.
For first time customers, and for customers with record of overdue payment, JakeBox reserves the right to excercise prepayment, prior to production.

Reference samples
JakeBox AB has the right to keep surplus units, and use these, and/or images of them for promotional use.

Artwork Specifications
Artwork should be made and submitted in accordance with templates and check lists under jakebox.com/templates
Should artwork not comply to these specifications, or be changed by customer after submission, JakeBox will handle amendments at a fee of 90 EUR per hour.

Copyright
The customer is responsible for securing complete copyright to all submitted artwork. JakeBox will not take responsibility for third party claims regarding immaterial rights to any parts of submitted material.

Quality assurance and complaints
JakeBox AB is through subsidiaries subject to ISO quality management standards. Complaints on apparent faults regarding print, die-cutting, assembly or invoice must be filed within eight (8) days of delivery to be valid. Complaints on less apparent faults, e.g. inadequate gluing, may be filed within six (6) months of delivery.

If complaints are deemed valid by ISO standards, JakeBox will reproduce replacement products for faulty products within three (3) weeks. If agreed with the customer and sub-contractors, JakeBox AB may instead deduct agreed value reduction from invoice.

Legal conditions
All terms and conditions, including those not mentioned in this file, are according to Swedish Law.